Software Maintenance, Inc.Voice Recognition Experts
Speech Recognition Experts - Dragon Systems Reseller - Fully Trained Voice Enabling Engineers and Instructors on Staff

Support Options

Software Maintenance is not in the business of selling boxes at the lowest possible price. We are in the business of building long lasting relationships with our customers. Toward that goal, SMI provides, at no extra cost, unlimited phone support, 7 days a week, 24 hours a day, to our customers.

Up until now, SMI has reserved this level of support strictly for our customers; people who have purchased product from us. For a one time fee of $275, we now offer this high level of phone support to people who have purchased Dragon voice recognition software from other sources.

If you are interested in obtaining a Non-Customer Support Agreement, please download a Support Form and fax it back to us.


Known XP issues with Version 5

IMPORTANT! These bug fixes are offered without warranty or guarantee to functionality, suitability or fitness.  The end-user assumes all risks and liability for their use.

WINDOWS XP ISSUES

Installing NaturallySpeaking 5 in Windows XP:

 

Uninstall Natspeak

 

1. Insert the NaturallySpeaking installation CD

2. Exit the NaturallySpeaking auto installation program

3. Browse to the following address on your CD-ROM ~ <CD Drive>:/dns50/redist/spchapi.exe

and install the SAPI 4..0.

4. Install NaturallySpeaking

 

Alternatively you can download SAPI 4 directly from Microsoft by clicking on the following hyperlink ~ http://www.microsoft.com/speech/AppHelp(SAPI4)/sapi4.asp and downloading file #1 "Microsoft speech API 4.0 a".

 

Note: Do not download file #2 "Microsoft English Text to Speech engine.

 

OFFICE XP ISSUES

 

Using Dragon NaturallySpeaking® Version 5 with Microsoft® Office XP

 

After installing Microsoft® Office XP, whether you did an upgrade or a new installation, do the following:

 

1) Copy c:\Program Files\Dragon Systems\NaturallySpeaking\Program\dgnwnlc.dot to c:\Program Files\Microsoft Office\Office10\Startup or to the user-selected Startup location. (To see whether the user has modified the startup location, run Microsoft® Word and choose Tools, Options, File Locations.)

2) Change the macro security in Microsoft® Word to Medium. (To do this, choose Tools, Macros, Security? and select Medium.)

3) In the Dragon NaturallySpeaking® options, make sure the Allow Natural Language Commands in Microsoft® Word check box is checked for each user. If this item is grey and cannot be checked, do the following:

 

1. Shut down Dragon NaturallySpeaking®.

2. Edit the file \Program Files\DragonSystems\NaturallySpeaking\Users\<user>\current\options.ini.

3. Find the line that begins enx Categories, which should be in the section beginning with [Options], and add "MS Word Natural Language Commands" to this line. For example:

 

[Options]

...

enx Categories=General,Indian,SEAsian,Austrln,MS Word Natural Language Commands

 

If there is no line starting with enx Categories, create one. For example:

 

[Options]

...

enx Categories=General,MS Word Natural Language Commands

 

4. Restart Dragon NaturallySpeaking® and look at the options. The check box should be grey and checked. Natural language commands should work.

 

Using Dragon NaturallySpeaking® with Microsoft® Outlook® 2002

Some Commands ("New Email", "Go to To Field", "Go to CC Field", "Go to BCC Field", "Go to Subject Field", "Go to Body Field", "Go to First Field", "Go to Next Field", "Go to Previous Field", "Go to Last Field") in Microsoft® Outlook® 10 don't work (are treated as dictation).

Note: Natural Language Commands will work properly in Microsoft® Outlook® 2002 if Microsoft® Word is used as the e-mail editor. Also, Select-and-Say® and dictation should work without problems.

 

Solution: For users of Dragon NaturallySpeaking® Preferred edition or lower, the only workaround for the specific commands is to use the MouseGrid? functionality and the ?press tab key? command to navigate in Outlook® if hands-free use is an issue.

 

For users of Dragon NaturallySpeaking® Professional Solutions and higher, you will find macro sets below that can be cut and pasted into your Command Wizard. Once installed, they will provide the same basic functionality that you have come to rely on in Microsoft® Outlook®.

 

These macros were written by and are provided courtesy of

Next Generation Technologies, Inc.

Edward S. Rosenthal

President and CEO

20006 Cedar Valley Rd. - #101

Lynnwood (Seattle), WA 98036-5138.

Ph: 425-744-1100/Fx: 425-778-5547

http://www.ngtvoice.com

 

MICROSOFT® OUTLOOK® MACRO SETS

 

<Email Action> Email

 

if _arg1="New" Then SendKeys "{ctrl+n}"

if _arg1="Send" Then SendKeys "{ctrl+enter}"

if _arg1="Open" Then SendKeys "{enter}"

if _arg1="Reply" Then SendKeys "{ctrl+r}"

if _arg1="Forward" Then SendKeys "{ctrl+f}"

if _arg1="Close" Then SendKeys "{alt+f4}"

if _arg1="Move" Then SendKeys "{shift+ctrl+v}"

if _arg1="Delete" Then SendKeys "{ctrl+d}"

if _arg1="Next" Then SendKeys "{ctrl+>}"

if _arg1="Previous" Then SendKeys "{ctrl+<}"

 

New

Send

Open

Reply

Forward

Close

Move

Delete

Next

Previous

 

<Field Name> Field

 

if _arg1="To" Then SendKeys "{alt+j}{shift+tab}{shift+tab}{shift+tab}"

if _arg1="CC" Then SendKeys "{alt+j}{shift+tab}{shift+tab}"

if _arg1="BCC" Then SendKeys "{alt+j}{shift+tab}"

if _arg1="Subject" Then SendKeys "{alt+j}"

if _arg1="Text" Then SendKeys "{alt+j}{tab}"

 

To

CC

BCC

Subject

Text

 

Get Inbox

 

SendKeys "{Ctrl+Shift+i}"

 

Address Book

 

SendKeys "{Ctrl+Shift+b}"

 

Call Toll Free For More Info: 1-888-343-3773
Email For More Info: dfl@ddwin.com

Overview Request Info Links Updates About SMI Home

Copyright © 1996-2006 Software Maintenance, Inc. All Rights Reserved.